Conference Call Services

Conference Call Services General Conditions.

How does it work? Is this an "internet call"?

This is not an internet call (VoIP). You dial using an ordinary telephone or mobile device into our conference service at the time you have chosen. The other participants in your conference will also dial the same telephone number, enter your unique access code and meet you there.

What will the 1st caller hear upon calling the conference number? Do they have music-on-hold?

The first caller to arrive for a conference hears music-on-hold until the second party enters the conference.

Can you record a conference call?

Yes, you can have your conference recorded free!

To record anytime during the conference, the host can enter the nine (9) key. The host will then be prompted to enter the subscriber pin. Each participant will then be required to acknowledge acceptance to continue participating. To stop the recording, press the nine (9) key again. Once the recording is complete, it will remain available until you record over it or up to 120 days. You can record an unlimited number of times.

Your recordings are automatically converted to MP3 format and are playable on any computer or MP3 digital audio player. Within two hours of the conference's end time, you'll receive an e-mail containing instructions and a link to the computer download along with a telephone number and access code for telephone playback of your recording. At that point, your conference call recording is available for immediate telephone playback for up to 150 callers at the same time. Alternatively, simply download the MP3 file and forward to others or play back at your leisure. Once you have downloaded your recording, it is yours to use, edit, or share without any limitations.

One of my callers got a "busy signal" or "all circuits busy" recording when trying to call in to my conference. What's wrong with their system?

If only one or a few callers can't get through, it's likely a long distance carrier problem. Have callers who can’t get through use an alternate phone (e.g., their cell phone) or 10-10 service number and try again.

I need a larger conference size than you support. Can I schedule two conference calls and join them together? How about connecting a conference I set up on my company's conference bridge?

Due to numerous technical problems that can result from connecting two conference calls together, such as loss of volume, confusion of conference controls, poor sound quality, echo and uncertain disconnect supervision, we do not support this and strongly recommend against it.

Do they provide local numbers in my area code to reach your service?

We do not provide customized local numbers for any one person's area code. Our conference facilities are centrally located to balance long distance services across our full customer base.

Can I call in to the service from out of the country when traveling, for instance, in France, Canada, Japan or Mexico?

Yes. You should be able to reach our conference systems from anywhere in the world. Of course, you will incur international long distance charges if you are not within the United States when you call. Anyone who is able to access a standard long distance call to the United States from their own country can participate in a call. We will be providing local international calling numbers to all account holders shortly.